Pain Point IT Solutions Data Recovery Service

We are here to help. Here's how it works.

1. Submit a Case to Pain Point IT Solutions, Inc.

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Our service case form will help us get the information we need to provide you with the best service possible.

Click any of the blue "Submit a Case" buttons on this page and you can fill out a form that will be reviewed by us here at Pain Point IT Solutions so we can get the process started for you.

2. Ship Device, or Arrange for Pickup

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We will make all of the shipping or pickup arrangements to get the device to our trusted partners Gillware Data Recovery in Madison, WI. If you choose to ship the device directly, we'll provide you with a free UPS shipping label to send your drive to Gillware for a no-cost evaluation. If you're within a 75 mile radius of Poughkeepsie, NY, we'll come to your location and pick the device up.

3. We will call or e-mail when your device arrives at the lab

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Once your drive arrives at the lab, we’ll give you a courtesy call or e-mail to let you know it is safe and sound.

4. We begin free evaluation process

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Our data recovery experts will provide a free data recovery assessment. They will then give you a firm price quote for your case, whether the issue is physical hard drive repair, logical data recovery, or RAID data recovery. We will then send you a firm price quote and probability of success. You can then decide if you want to proceed.

5. We recover as much of your data as possible

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We strive to recover as much of the data that’s important to you as possible. If the results of our efforts aren’t perfectly crystal-clear, we show you a list of results so you can help us determine how successful our data recovery efforts are. You have no obligation to pay unless we have recovered your important data at an acceptable cost.

6. Make your payment online and we’ll ship your data

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Pain Point IT Solutions will e-mail a Paypal request for payment, so you can securely pay online. Once we’ve received payment, we’ll return your data on a new external hard drive. The external drive is hardware-encrypted and password-protected. Only you receive the password, to make sure nobody else can intercept your data if something goes amiss during shipping.