2015.02.25 Tech Corner – IT Complacency And Why It Matters

IT Complacency And Why It Matters

Article By: Rich Silva – Founder – Pain Point IT Solutions, Inc.

There is a culture of IT complacency in many of the workplaces that I have consulted with or provided a free IT discussion with. This is alarming to me. As an IT consultant and adviser, I find it hard to condone this behavior and I will always give my honest opinion to my current or prospective clients when I see this at their organization. Sure, I recognize that this complacency will eventually lead to a big payday for me to fix something that could have been prevented; but I never want to see anyone that has put their trust in me to discuss their IT pain points to suffer through it, then pay through the nose. That's not the way I operate. So as you read through this, see whether your organization has started to fall into an IT complacency mode, and let's schedule some time to talk.

What is IT Complacency

If you look up complacent in the dictionary, here is the definition;


pleased, especially with oneself or one's merits, advantages, situation, etc., often without awareness of some potential danger or defect; self-satisfied:

From an organizations standpoint, this really refers to settling and accepting things the way they are rather than rocking the boat to try and improve them.

For example, if you KNOW that your data recovery plan does not have a written procedure that specifies who to call, what to do, and how long it should take to recover AND no one is doing anything about it; your organization is exhibiting a case of IT complacency.

Impact of IT Complacency

Most companies recognize that they wouldn't be where they are today in their industry if they didn't evolve, develop, and innovate their offering. This is the exact opposite mindset of complacency. Technology, the reliance of technology and ready access to data is paramount to accomplishing their business goals. Most agree with this notion, yet have the break-fix mentality when it comes to fortifying this technology that is paramount to their evolution. This can be seen in reluctance to invest in technologies or creating an IT budget beyond the "I'll call you when I need you" IT arrangement.

While many so called IT consultants welcome and often thrive monetarily having clients like this; they are doing their clients a great disservice taking the high road accepting objections to their pro-active solutions. Heck; I've even shook my head when I recommend things that I know will improve an organizations well-being from an IT perspective. However, I will never accept the status quo and always pipe up when I see ways to lessen the impact a disaster will have; even after multiple objections or rejections.

This complacent attitude by both the organizations decision makers and/or gatekeepers and their on-demand or local IT people turns hours of downtime into days of downtime when something bad happens.

Does Complacency Exist In Your Workplace ?

If the answer to this is yes, then what harm will it do to talk with your current IT Consultant, Adviser, Manager, Technician, Buddy, or whatever you call them about what systems they have in place to actively watch essential IT systems like data backups and anti-virus updates at your company. Ask them what their recovery plan looks like should something bad happen.

If you don't at least ask, well then you're being complacent.

If you have no one to ask, or get a deer in headlights response, feel free to call or email us and I'll talk with you about it for FREE.


IT complacency in the workplace is unfortunately the rule rather than the exception out there. Organization decision makers, gatekeepers, and even IT consultants and local IT staff are all contributors to this culture. The bottom line is that when complacency exists, IT disasters that could take minutes or days to recovery from, now take days. Companies should take the time to interview those being tasked to watch out for the firms IT interest to see whether they have satisfactory answers to what systems, protocols and procedures are in place in case disaster strikes. If the companies aren't getting clear answers to the questions, I'm here to talk at gotanitpainpoint@painpointitsolutions.com or through our web-site to schedule a FREE, no obligation consultation. You will quickly realize after 10 minutes that I am looking at the bigger picture and not just a pay day from you and your company.

Don't forget that even if your business doesn't close any sale in a given day, or produce another product in a given day; the one thing that it does produce each and every day (even snow days) is DATA. This is data that GROWS and is backed up each and every day. What is your plan to recover it ?