Managed IT Services in New York and New Jersey - Services we put in place and take care of for your organization or business
Need computer help for small business ? We understand. If you don't have the time, patience or technical savvy to take these essential Information Technology functions for your business on yourself, let my 25+ years of experience work its magic for you. We can do any of these, or all of these for you" - Rich Silva, Founder
"Many Managed Services Providers propose an all-or-nothing solution. We take an A la carte approach by proposing what you need, what fits within your budget, and we're happy to train your staff on basic maintenance as well". - Rich Silva, President and Founder
"I've worked with over 125 companies since I started up my own business at the start of 2014. Here are some testimonials that I have received." - Rich Silva, Founder and President, Pain Point IT Solutions Inc.
We could not be happier with the service that we have received from Rich Silva at Pain Point IT Solutions. When we were searching for a new IT company, we called Rich at Pain Point and he came and listened to our needs and answered us in layman’s terms. He made it easy for us to understand what the needs of our company were and how his company was a perfect fit for us. Rich made our transition from our old IT Company to Pain Point IT Solutions, seamless. I highly recommend Pain Point IT Soluti…
Rich was recommended to us through a business associate when we were looking for IT help. Now he has become our “IT Guy”. Rich is a pleasure to work with and responds quickly to our needs. He did a full evaluation of our system, recommended and implemented updates and provided additional backup solutions to ensure our company data was protected. It’s a great relief knowing that help is a phone call away when we need it! I would highly recommend Pain Point IT Solutions for any IT needs.
We needed to upgrade our computer systems at one of our retail stores.Rich took the time to come out and learn about our POS and accounting software we had ahead of the deployment date and contacted the software providers to ensure a smooth transition. Rich is extremely competent and knowledgeable. He is also very patient with people who are not overly computer competent. I would highly recommend his IT firm.
I have two offices and needed a computer system that would link them together and also allow employees to connect while away from the office. Rich not only set up the system that exceeded my expectations, he also came in under the original proposed cost. I also had Rich find two more computers for the office that fit our needs. He not only did that but did it under budget. I would highly recommend Rich and consider him my companies IT department.
I had a great experience working with Rich. I had a retail store cabling and installation job that he helped me to complete. The quality of work was everything I asked for and more. Any small special requests (pics and working with internet provider) were fulfilled without hesitation or increased cost. He is very competent and knowledgeable. A very capable tech whom I will entrust with a greater workload when I work in his area. He is also prompt with emails, very responsive and easy to work wit…
Our company relies heavily on computer and the internet to operate. Recently, we had a few issues with internet connections and Rich came to our office and resolved our issues quickly with little to no down time. I appreciate his friendliness and responsiveness. We are very pleased.
Rich and Pain Point IT have been proactive in dealing with potential issues, while at the same being detail oriented and flexible. We consider them a go-to partner and look forward to a long-term relationship.
QwikSource recently had a very serious network security issue. Pain Point Solutions was quick to respond to this urgent issue and secured our network in a professional and timely manner. We are now more secure than ever and back to running our business with a safe network. I highly recommend Pain Point Solutions for any network and computer issues. Thank you Pain Point!
We had contacted Rich to help us with printer issues on our new server. We had other programmers and another software company that could not get these on our new Dell server. Rich was able to get them on in an hour. Saved me money time and a headache. Very professional and informative.
My experience working with Rich Silva from Pain Point Solutions was exactly that, Painless. Rich helped us with software installation on our server and backup errors we were having. He was very professional and explained what he was doing to resolve the problems. It was a pleasure working with him and I will be recommending Pain Point Solutions to others.
Our Business Relationships
"We choose our business partners wisely so we can provide the most complete set of Information Technology services to our clients. WE ARE NOT COMPUTER REPAIR TECHNICIANS AND COMPUTER REPAIR TECHNICIANS ARE NOT US. We want to be your outsourced Information Technology strategist for your business and can do it at a fraction of the cost you would pay for a full-time on-site Information Technology strategist. Make us part of your Information Technology Disaster Recovery Business Plan." - Rich Silva, Founder
- IT Solutions Architecture
- Wired and Wireless Network Systems
- Data Network Engineering
- Data Backup and Recovery Systems
- Windows Workstation and Server Operating Systems
- Mac OSX Workstations
- Cisco Networking IOS and CatOS (Routers, Switches, Core Switching, Security Appliances)
Even More Skills
- Arista Networking (Switches)
- PBX Administration (Avaya CM, Jive Hosted PBX)
- Electronic Door Security Systems
- Office + Data Center Cabling and Environmental Design, RFP generation, and Implementation
- Office Relocations
- IT Disaster Recovery Business Plan
- If it's not listed, just ask. We'll tell you whether we know it or not.
About the Company:
- Pain Point IT Solutions Inc. was founded to help companies recognize and effectively address essential, yet basic IT functions that often fall by the wayside.
- Our goal is to first gain your trust and then become your go to company for advice on your IT Disaster Recovery Business Plan.
- If you already have an IT person or in-house staff, that's great. We can enhance their performance by complementing what they do for you with our Managed IT Services.
- Give us 10 minutes to talk with you and you'll see why our managed services approach to IT is better for your business than relying solely on on-site part-time IT arrangements.
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Areas We Support
We provide Managed IT Services including On-Site and Off-Site Data Backup and Disaster Recovery / Business Continuity Solutions, Anti-Virus and Anti-Malware Assurance, Remote Network and Server Monitoring, and Voice Over IP Hosted PBX Phone Systems in Beacon, Dover Plains, Fishkill, Hopewell Junction, Hyde Park, Lagrangeville, Millbrook, Pawling, Pleasant Valley, Poughkeepsie, Poughquag, Red Hook, Rhinebeck, Staatsburg, Stormville, Dutchess County, Putnam County, Orange County, Sullivan County, White Plains, Westchester County, New York City, New York State and New Jersey.