Secure Remote Desktop Access

VPN’s have their place, but most need just Remote Desktop Access. Use our secure Two-Factor Authenticated, encrypted solution as opposed to those “FREE” ones that eventually make you pay a huge monthly fee once you’re hooked on it.

“Too many have the false sense of security that as long as they use VPN’s for remote access, they are secure. Worse, some think those free trials or one time use software they find online are enough. Remember, those companies that offer something for FREE, aren’t in business because they offer FREE software. Downloader, beware. We can help ease the confusion about remote desktop access and secure your network.“

– Rich Silva, President, Pain Point IT Solutions Inc.

If your approach to remote desktop access to your office environment is ..

• we use the Open VPN or Free client that comes with the router we purchased at the big box store.
• remote desktop access software is free. All I have to do is download it and click one-time use or I’m using it for personal use only and I’ve gotten it for free.
• I’ve enabled Remote Desktop on my windows machine, and just opened up a forwarding port on my router to allow me (and anyone to access) the workstation from the web. Not to worry because I password protect my workstation.
• We’re not the CIA. No one will bother trying to hack in and remote desktop into any of our workstations.

then…

Pain Point IT Solutions can help

• Over 27 years of IT experience
• Providing remote desktop service for clients in Poughkeepsie New York and servicing the IT needs for over 100 clients in Dutchess, Orange, and Ulster County for over 7 years.
• In addition to providing Dental Office computer support in Dutchess County, we also service law firms, chiropractors, podiatrists, financial firms, property management, and non-for-profits.

What we can provide

• We can provide you with a secure, two factor authenticated login to our remote desktop access portal.
• Once connected, we can authorize specific users with access to a specific set of machines in the office.
• We can also limit certain users to certain functions. For example, we can disable their ability to transfer files from site to site, or print from site to site.
• We manage this as a service and with one ticket or phone call to us, we can make adds, moves, and changes as needed.
• We can alert you if your account failed to login due to too many invalid login attempts and lock the account automatically.
• We can alert you if your remote desktop login came from a different geographical location. For example, if you’re home and we see a login attempt from another country using your account, we may have an issue.

Features of Our Managed Remote Desktop Services Offering

• Secure Access (AES-256 encryption and two-factor authentication)
• Real-time file transfer (Easily transfer files and folders to and from your physical and virtual offices)
• Cross-platform compatibility (Connect from any Windows, Mac, Linux, IOS, and Android device)
• Remote-to-host printing (you can print documents to any printer residing on your host network)
• Maintain compliance by having controls in place to limit remote access users from performing certain functions that may put you out of compliance.

Industries that use Remote Desktop Services

• Education
• Finance
• Health
• Real Estate
• Regulatory
• Human Resources
• Law Firms

We Manage and Maintain Secure Remote Desktop Services for you through our Partnership with ConnectWise and Untangle.

Other Services We Provide Include

• Domain Specific E-mail – You know you need to stop using free e-mail accounts from google, yahoo, or aol.com to conduct client business, but have no idea where to start. We can help.
• Encrypted E-mail – You know you need to stop sending patient information protected by ePHI regulations, but have no idea where to start. We can help with our partnership with Appriver/Zix.
• Full Machine Backups and Quickest Data and Service Restoral Possible – Did you know that with datto, we can get you back up and running QUICKLY should you have a device failure, or get Ransomware.
• Fully Monitored Workstation Security – Can you produce a report that shows all of your business devices are up to date on their security software and are actively being protected ? We can hep you provide that using Managed Services we use from Bitdefender.
• Two Factor Authenticated Remote Desktop Access – Do you have remote workers connecting with a VPN ? With a VPN connection you’re securely connecting the remote users network to your work network. However, what if the remote users network or device is infected with a virus ? Securely transmitting a virus seems counter-intuitive. There is a better way using ConnectWise Managed Remote Desktop and we can show you.
• Monthly Server Patches – If you’re running a local Windows 2008, 2012, 2016, or 2019 server; Microsoft releases critical and important security patches for these several times per month. Are you taking the time to apply these monthly during your closed hours ? If not, you are not in compliance or making a best effort to secure your data. We can do this for you during your closed hours and send you a monthly screenshot report showing you are up to date.
• Border Firewall – Your office router (often provided by the Internet Service Provider) does a decent job of blocking intruders who use port scanners to find openings into your network. However, this uses a static list of ports to block and the intruder’s programs are designed to disguise itself as legitimate traffic in order to make it’s way in. A border firewall on the other hand analyses the nature of the scan and intelligently blocks the source or pattern of the scan before it can disguise itself and make it’s way into the network. Law offices are juicy targets for these hackers. Some firewalls are complicated to program and maintain, but not the ones we use from Untangle.
• ADA Compliant Websites – Is your website ADA compliant ? If you don’t know where to start. We can help as we have a partnership with Simplex Technologies who can add this feature to your existing website, or help you design and publish a brand new one.

Remember …

• We’re IT people, not sales people, so know things we suggest for your practice are things WE DO TO PROTECT OUR BUSINESS